Privacy Policy

Introduction

Effective Date: January 1, 2026

gt33 ("we", "us", or "our") is committed to protecting your privacy and handling your personal data with transparency, integrity, and care. This Privacy Policy explains what information we collect from users of our online casino and sports betting platform at gt33.ws, how we use that information, and the rights you have regarding your personal data.

By accessing or using the gt33 platform, you acknowledge that you have read and understood this Privacy Policy. We encourage all players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh to review this document carefully before creating an account or placing any bets.

This Privacy Policy applies to all services offered under the gt33 brand, including but not limited to cricket betting, live casino games, slots, crash games such as Mines Grand, and any other features accessible through gt33.ws.

Information We Collect

We collect several categories of information to operate our platform effectively, comply with legal obligations, and provide a secure, personalised experience to every player. The categories of data we collect include the following.

Personal Identification Information

• Full name, date of birth, and national ID or passport details for identity verification (KYC).
• Email address and mobile phone number used to register your account.
• Residential address, city (e.g. Dhaka, Chittagong, Sylhet), and country of residence.
• Username and any security questions or answers linked to your gt33 account.

Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts in BDT and timestamps.
• Payment method identifiers — such as your bKash account number, Nagad wallet reference, Rocket number, or Upay ID — used to process transactions. We do not store full card numbers.
• Betting history, game results, bonus usage, and account balance snapshots for record-keeping and dispute resolution.

Technical and Usage Data

• IP address, browser type, operating system, device model, and screen resolution collected automatically when you access the platform.
• Session duration, pages visited, features used, and clickstream data to help us improve usability and detect unusual activity.
• Cookies and similar tracking technologies as described in the Cookies section below.

How We Use Your Information

gt33 processes your personal data only for legitimate, clearly defined purposes. We do not use your data beyond what is necessary to deliver our services and meet our legal obligations. Specific purposes include the following.

• Account registration, verification, and ongoing management of your gt33 profile.
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard in BDT.
• Providing personalised betting markets, game recommendations, and promotional offers relevant to your activity history.
• Fraud prevention, anti-money laundering checks, and responsible gaming monitoring including spend pattern analysis.
• Customer support correspondence — including responding to your enquiries sent to [email protected].
• Compliance with applicable laws, regulations, and any lawful requests from competent authorities.

Where we rely on your consent to send marketing communications, you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Payment Data and Financial Information

All financial transactions on the gt33 platform — including deposits made via bKash, Nagad, Rocket, and Upay, as well as Visa and Mastercard card payments — are handled with strict security controls. We use SSL encryption to protect data in transit between your device and our servers.

We retain transaction records as required to satisfy financial compliance obligations and to resolve any disputes that may arise between you and gt33. These records may be held for a period of up to seven (7) years from the date of the relevant transaction, in line with standard financial recordkeeping practices.

We do not store complete credit or debit card numbers on our own servers. Card tokenisation and payment gateway security are managed by our certified payment partners. For bKash, Nagad, Rocket, and Upay transactions, we only store the wallet reference identifier provided by the payment processor, not your full wallet credentials.

Sharing of Your Information

gt33 does not sell, rent, or trade your personal information to any third party. We may share data only in the following limited circumstances.

• Service providers and technology partners who assist us in operating the gt33 platform (e.g. payment processors, KYC verification services, game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) — these partners are bound by confidentiality agreements and may only use your data as instructed by us.
• Regulatory and law enforcement authorities where gt33 is legally obligated to disclose information — for example, to comply with anti-money laundering requirements or respond to a valid court order.
• Fraud prevention and security partners who help us detect, investigate, and prevent cheating, bonus abuse, or other prohibited conduct on the platform.
• A successor entity in the event of a merger, acquisition, or sale of all or part of gt33's business — in which case you will be notified of any change in data controller before the transfer occurs.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data protection standards. We do not allow our third-party service providers to use your personal data for their own purposes.

Cookies and Tracking Technologies

The gt33 platform uses cookies and similar tracking technologies to improve site performance, remember your preferences, and analyse usage patterns. The types of cookies we use include the following.

• Strictly necessary cookies — required for the platform to function (e.g. keeping you logged in, maintaining your session token, remembering your cart or active bet slip).
• Analytics cookies — help us understand how players use the site, which pages are most visited, and where users encounter difficulties, so we can improve the experience for all Bangladesh players.
• Preference cookies — store your language choice, preferred sports markets (e.g. BPL, IPL, T20 World Cup), display settings, and any other personalisation options you have selected.

You can manage or disable cookies through your browser settings at any time. However, please be aware that disabling strictly necessary cookies may impact the functionality of the gt33 platform and could prevent you from accessing certain features, including logging in or making deposits.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Account information is generally retained for the duration of your active account and for a period of up to five (5) years following account closure.

Financial transaction records are kept for a minimum of seven (7) years in accordance with standard financial compliance requirements. When your data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

Your Rights Regarding Your Personal Data

All gt33 players have rights regarding their personal data. You may exercise any of the following rights by contacting our support team at [email protected].

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — if any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure — in certain circumstances, you may request that we delete your personal data. Note that this right is subject to our legal retention obligations.
• Right to restrict processing — you may request that we limit how we use your data while a complaint or correction request is being assessed.
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the legality of prior processing.

We will aim to respond to all legitimate data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reason for the delay.

Security of Your Data

gt33 implements appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls that limit who within our organisation can view sensitive player data, regular security assessments, and secure data storage practices.

Despite our best efforts, no method of data transmission or storage is completely secure. If you believe your account has been compromised or you notice any suspicious activity on your gt33 account, please contact our support team immediately at [email protected]. We recommend that all players use a strong, unique password and enable any additional security features available on the platform.

Children's Privacy

The gt33 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use the gt33 platform, register an account, or submit any personal information to us.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data from our records. Parents or guardians who believe their child has provided personal data to gt33 should contact us immediately at [email protected] so we can investigate and act accordingly.

Changes to This Privacy Policy

gt33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features and services we offer. When we make material changes, we will update the Effective Date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of the gt33 platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you are always aware of how we handle your personal data.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way gt33 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing your privacy concerns promptly and transparently.

You can reach us by email at [email protected]. Our support team is available around the clock, seven days a week, to assist players across Bangladesh with any account, privacy, or data-related enquiries.